Who verifies the device's condition after delivery?
Long-term risks in stage machinery often emerge after delivery. The service process clearly defines deliverables and responsible parties for each phase, ensuring traceability for ongoing operations.
PROCESS / 07
Schedule a technical discussionFrom requirements gathering to scheduled maintenance
- 01
Requirement Communication
Responsible Party:Project OnboardingDeliverablesUse Cases, Performance Types, and Renovation Requirements List
Cooperation ItemsThe theater provides stage opening dimensions, stage floor plans, and existing equipment documentation.
- 02
Solution Design
Responsible Party:Technical DesignDeliverablesEquipment Selection Specifications, Floor Plans and Cross-Sections, Control Architecture
Cooperation ItemsAlign interface conditions with architectural, structural, and fire protection disciplines.
- 03
Manufacturing
Responsible Party:Manufacturing AssemblyDeliverablesStructural Components, Drive Units, and Control Cabinets
Cooperation ItemsManufacture according to drawings; maintain inspection records for critical processes.
- 04
Install
Responsible Party:On-site constructionDeliverablesOn-Site Installation and Structural Verification Record
Cooperation ItemsThe theater provides construction windows and venue conditions.
- 05
Debugging and Acceptance
Responsible Party:On-site constructionDeliverablesNo-load and load test records, interlock tests, and acceptance documentation
Cooperation ItemsThe using unit, supervisor, and relevant professionals shall participate jointly.
- 06
Training Delivery
Responsible Party:After-sales Operations & MaintenanceDeliverablesOperation Manual, Maintenance Guidelines, and Training Records
Cooperation ItemsOperators and maintenance personnel attend training.
- 07
Scheduled Maintenance
Responsible Party:After-sales Operations & MaintenanceDeliverablesInspection Records, Wear Part Replacement Recommendations
Cooperation ItemsSchedule downtime for inspection according to the agreed cycle
The service cannot end on the delivery date while the device is in use.
Response mechanism
After receiving a repair request, first assess the issue remotely. Dispatch personnel as scheduled if on-site support is needed; prioritize projects with high risk of performance cancellation.
Spare Parts Support
Maintain a spare parts list for consumables and critical electrical components; provide replacement intervals and stock recommendations upon delivery.
Inspection Plan
Set inspection intervals based on usage frequency. Check brakes, limit switches, wire ropes, and electrical circuits, then document the results in writing.
Operation Training
Complete handover phase operations and routine inspection training; provide refresher training after personnel changes.
Response Range
Remote diagnosis follows repair requests; on-site personnel are dispatched per contract timelines. High risk-of-show-stoppages projects are prioritized. Specific response times follow service agreements.
Things to know before we chat
What documents are required to start a renovation project?
Please provide the theater floor plans, sections, stage opening dimensions, clear height of the stage well, existing equipment list, and records of current issues. If documentation is incomplete, we can schedule an on-site survey for our technical team to take additional measurements.
Can equipment specifications be customized based on existing models?
Confirmed. Table dimensions, travel range, load capacity, and drive configuration are determined based on the site measurements and structural verification results. The classifications shown on this page indicate structural orientation only and should not be treated as fixed specifications.
Can the theater continue to operate normally during construction?
Construction can be phased based on project visibility. For renovation projects, performance schedules are typically confirmed with the theater during the planning phase to schedule noisy tasks and those affecting the stage during non-performance windows.
Can the control system integrate with existing equipment?
Verify the driver type, signal interface, and safety circuit of the original equipment. Some legacy devices can be integrated by adding sensor and interface modules; final feasibility is subject to on-site assessment.